Fitness 19 - Rancho Cucamonga, California

Marissa Ostos

My wife and I have been coming to this gym since our other Fitness19 location closed after the pandemic. Haven't had many bad experiences, we don't deal with the front desk staff much, besides a couple occasions I've maybe left my keys at one of the pieces of equipment and they were turned in. Some are pretty friendly, some won't pay you much mind, I really don't care because we're just there to work out. It's not that packed when we go, but we are more morning goers. I can count on less than one hand the times I've gone at night, I would imagine that is much busier.
Equipment is relatively clean and plentiful, it's rarely ever difficult to get on what you want in the morning. They've recently added more pieces of equipment that they only had one of.

First impressions are important, we got an offer for a free training session, it was scheduled and even received confirmation text the day before and a phone call for it the previous week. When the time came, showed up, but the staff looked confused and the trainer wasn't there. I know things can get messed up, but you only get one chance to make a first impression and when you receive a phone call and a text for confirmation, it's not a great look.

We will continue coming to this gym to workout on our own, but definitely not for any personal training sessions.

Nikki T

This is a great gym with many great equipments and awesome instructors (especially Elliot who I will be mainly writing my honest review about below).

I go to Fitness 19 twice a week to yoga classes but I also use Hydro Chair every time before the class which is super relaxing (10min).

I also want to give many thanks to our yoga instructor Elliot. I attend his evening classes twice weekly. He is such an amazing yoga instructor which cares about every student and attends all during class to modify or guide through the yoga poses. He is super patient with everyone and time flies so fast and I always leave the class much more flexible than when I came in. It is super relaxing, especially he is cool at choosing very calming yoga music to play during class. Elliot is very knowledgeable and takes time to listen and explain what is needed to achieve if you are trying to perfect new poses or improve the one you learned. I not only became flexible in just under 6 months, but also it helped to strengthen my back and fix my posture. I walk straight now, while before I tried many posture correction vests on the market to "fix" it and nothing worked like yoga did to correct my posture from hours of sitting in office chair. My core and abs are stronger too.

Thank you Elliot for all your time and patience and making us stronger and flexible every class!!! We really appreciate you. Never leave this gym!! :)))

Nikki

Cristian V

- While I do understand that this is a more budfet friendly gym than others, and this could translate into having a gym with some limitations, such us lack of pool or more machines to use, this should not be a reason to have a lesser quality costumer service. I have been going to this gym for about a month now, and I noticed most employees, especially male employees at the front desk, could improve their manners when dealing with clients.

Also, if one decides to decline an offer for signing up for training, after having had a free training session, this should not be a reason for the trainer to behave in any way that is not professional with the client.

Jonathan Lamont

The gym has been everything we wanted minus a basketball gym. The staff is friendly and the overall atmosphere of the gum is cool. We had issues with billing that took way longer than expected to resolve partly because of communication issues from the management team. That being said, Issac was great after we came in person. He listened to what the issue was and was able to come up with a resolution on the spot. If they can fix the communication issues than this gym is a no-brainer to recommend. Thank you again Isaac!

Eloise Pro

Anytime I need to add a family member or make changes to my membership, this is the place to do it. The management (David and Dominic) are awesome to work with. They work with you for the best customer outcome, happiness, and satisfaction. They are friendly and not hard nosed like other gyms. I'm a gym rat,and their attitudes are refreshing. This is the place to sign up.

Mike M

I cannot stand the bring family and friends free days. They gym is already packed as it is and this bring family and friends for what lasts for weeks is ridiculous. Not enough equipment to be advertising this 6 times a year and a membership is only $10 so why do you need to do this? At this point you don’t even have to pay for a membership the front desk staff doesn’t even care to notice who walks into the gym. They are always on their phones or flirting with each other. They are Consistently out of sanitary wipes and the trash is always over flowing on the floor.

Jonathan Delgado

Makayla is the best front desk worker super helpful and nice. Dom was extremely helpful signing me up and helping me get started w my membership. All tied together by great upper management and the skilled training department.

Justine Hill

I’ve been enjoying my workouts at Fitness 19 Gym and I highly recommend it. Eliot’s yoga sessions are fantastic and really help me unwind, while Rachael’s Pilates classes are both challenging and invigorating. The staff are consistently friendly and welcoming, and the gym is always clean and well-maintained. I also appreciate the bonus of the hydromassage, which is a great way to relax after a workout. The machines are functional and rarely out of order, which is a big plus. Overall, a great place to stay fit!