Suite Life Pet Resort & Spa - Abilene, Texas

Alicia Luker

I boarded my 3 dogs over Christmas for 12 days total. While I understand that the holidays are incredibly busy, every time I called to check on my fur babies, no one seemed to know how they were/ kept telling me how understaffed they were/ how they had 100+ dogs in their care. I HATE leaving negative reviews, so I don’t want this review to be perceived this way but rather as a chance to give constructive criticism.
When dropping off, I had to go into the back in order to help get one of my more anxious dogs into the kennel spaces and the noise level/ overall environment was similar to that of a crowded animal shelter.

I left specific joint pills (not prescription but still) for my older lab as he has joint problems with instructions on feeding and the pills were not touched when we picked the dogs up which was super frustrating. On top of this, “report cards” are advertised but on the days that we did receive them (which wasn’t every day) ALL it told us was that my animals ate, nothing else. I would love a feature where it told me what they did that day/ how their behavior was, etc.

The dogs got 45 minutes a day outside each day, with 15 minutes at a time. Personally, for the price we paid I would have loved more time spent with my animals. Again, I understand that the holidays are busy but to me, this is a sign that this establishment shouldn’t take on so many animals for profit if they can’t give each animal the attention they deserve. On top of this we paid extra for photos of the dogs and received grainy images that didn't even have all 3 in them majority of the time.

Again, this wasn’t a horrible experience but my standards are pretty high, especially when it comes to the care of my fur children. Not entirely sure we will be coming back but for those who have made it to the end, rest assured that your pets at the bare minimum will be kept alive until you return. The staff was kind and I truly think they were just very overwhelmed!!

Loved that the staff provided free baths before pickup and my dogs came back smelling so good! This was truly appreciated!

DAREONTE' COCKRELL

I took my corgi, to suite life pet resort multiple times and I had okay experiences. This time he was there for 6 days and today I got a picture of his neck 4 hours before I was supposed to pick him up. When I drop him off I take everything with him, food bowls, harness, medicine the whole 9 yards, so they only have to provide adequate care. Today when I got to the location they told me his flee collar caused the bruising, this is the same flee collar he uses everyday. Once I saw it, I realized it wasn’t from the flee collar and it was from something else. I asked them to show me all the videos from when he got dropped off til now. Then I asked them what do they use to walk him. They proceeded to tell me they make a harness. They put a leash on him and wrap the cord around his body to walk him. Which is unacceptable when I provide a harness so things like this don’t happen. I tried to talk to the owner and get this situation rectified in a polite manner and he told me to get off his property and never come back and he would take me to court for none payment. I never had the intentions of not paying ( payment was made), they walked my dog out to me and dropped all his stuff on the curb. I feel like this is very unbecoming of a pillar of the community especially when lots of people board with them.

Trisha Owens

I have used Suite Life several times for my dog and they are always efficient and they place is clean and they take great care of my dog. I get reports on his eating or not eating and if he needs medicine that he has gotten it. The prices are reasonable and I feel better about leaving him.

Nicole

We were provided with such comfort knowing our dog was well taken care of while out of town! They provided excellent customer service and I could tell my dog enjoyed staying there. They also gave updates on meals as well as photos. Highly recommend!!

Gary Blake

we took our pup Murphy there to be groomed and loved his look. Also got an appointment very soon after thinking it would be weeks after prior grooming experience. All the staff was very friendly. All and all, Murphy and I were both impressed.

Brian Black

They were recommended by another user. We went and checked the facility prior to use and were impressed. They are well organized, keep things clean and it smells fresh. Prices are very reasonable and they provide a lot of services. We boarded our dog for one night and included a bath/nail trim. She looks and smells fantastic! Next I'll be checking out the membership, they have private dog parks and a pool! I highly recommend them to watch over your little ones.

Colleen Cullen

Daycare staff are great, puppy always comes home happy and exhausted! Office staff are always kind and helpful. Great place in Abilene to take your fur baby!

Boarded our King Charles pup for a couple days, the staff took amazing care of him and even sat with him so he would eat (he's a pack dog when it comes to eating) Great place!!!

Ann Willis

Took my sweet Anna to get her yearly shots. They were so friendly and gentle with Anna that she didn’t make a fuss when the shots were administered. And the cost was so affordable. Will be returning to them again next time we need their services.